vibeport Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At vibeport, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we want you to feel confident every time you order from us. Should a purchase ever fall short of your expectations, our return and refund process is designed to be straightforward, transparent, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be sent back to us physically. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement. Simply provide clear photographic evidence within 48 hours of delivery.

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale merchandise (clearly labeled "Final Sale" at the time of checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or failure to follow the included care instructions;
• Return requests submitted after the 30-day window without prior written approval from vibeport.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs of the product and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and, within 1 business day, provide a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions.
3. Pack Securely: Carefully package the item(s) in protective materials. Mark your RMA number clearly on the outside of the shipping box — please do not write directly on the original product packaging.
4. Ship Back: Hand the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a vibeport error (for example, a damaged item or an item shipped in error).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: vibeport
• Customer Support Email: [email protected]
• Customer Support Phone: 15165104360
• Physical Business & Return Address: 90 W. Cortland Avenue, OCEANSIDE, NY 11572, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST